Refund policy

Returns

We hope you are happy with your purchase but if not we can offer a refund on any item as long as it is returned in its original saleable condition with packaging within 14 days of purchase. Please note however we are unable to reimburse postage costs incurred.

If you return an item we recommend using insured registered post and keep proof of postage. We cannot refund items damaged or lost during return transit. We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.

Our items have specific care instructions which are listed below each item online. We are therefore unable to provide a refund for an item where instructions have not been followed. 

Please email us with return item details prior to posting the item and we will provide you with a return address. Please include packing slip in return package.

Damaged or Defective Goods
In the unlikely event that the goods are damaged or defective please inform us immediately after delivery. We may ask you to return the goods to us. After verifying that the goods are damaged or defective, we will take one of the following actions:
    •    provide you with a full or partial refund, including the cost of your returning the goods to us
    •    replace the goods

If you inform us after 7 days of delivery that goods are damaged we won't be able to provide you with a refund or replace the goods.

 

Lost or Missing Items

If your order does not arrive within 7 days of dispatch, check the tracking number in the dispatch notification we emailed you. In most cases, your order will have been delivered to an access or collection point either due to a failed delivery attempt or customs/duties owed at your country’s point of entry.

In the rare situation that your order has been marked as delivered but hasn’t arrived or been delivered to a collection point, or there is no update to the tracking since dispatch, please email us at info@amuselabouche.com as soon as possible (no later than 7 days after dispatch) so we can open an investigation with the courier.

In the event the courier is unable to locate your order, we will offer to replace or refund your order. Please note we are not able to issue a replacement or refund until we receive an update from the courier as orders are often found and delivered after an investigation is opened.